GENERAL
Discount codes can be entered on the Checkout page. Please note terms & conditions may apply on your discount.
$20 Off - Shouz New Subscriber Offer
Please note, the $20 discount is only valid on full-priced items over the value of $150.00, and cannot be used in conjunction with any other offer. Usage is limited to once per customer and is valid on first orders only. Discount valid for 30 days from the date of registered subscription.
We try and keep our stock levels as accurate and up to date as possible. What you see online reflects what is available in our warehouse and retails stores combined. Please contact our customer service team at hello@shouz.com.au if you would like to know if we’ll possibly be restocking the item or there’s a chance it may come back in stock. They’ll get back to you ASAP.
We aim to offer competitive prices amongst our industry and brands. Due to this, we don’t currently match our competitor’s prices. We do however offer great sales and exclusive offers for account holders. Register with us and you’ll be the first to know when we’re offering brilliant discounts and sales!
As part of the shopping experience with us, we aim to process, pack and despatch your order as quickly as possible. If you do happen to change your mind, please contact us as quickly as possible at hello@shouz.com.au or on 1300 282 379 to cancel the order before we’ve packed it!
Yes! We try to keep our site as up-to-date as possible and as quickly as the stock lands. Our website is a true reflection of what is available in-store.
PAYMENT
At Shouz, we accept payment in the forms of VISA, Mastercard, Paypal, Shop Pay, Apple Pay, Google Pay, UnionPay and Afterpay.
Absolutely! We understand that your personal information is yours and not to be shared. We use globally accepted practices and devices to protect your personal data and credit card information.
Afterpay is easy, all you need is to be over the age of 18, live in Australia and have an Australian Debit or Credit Card. If you don’t already have an Afterpay account, it’s easy to setup and takes under 2 minutes to complete. Just have your email address ready!
Add your items to your shopping bag and checkout as usual. Once you reach the payment section of the checkout, choose Afterpay as your payment method. Enter your account details with Afterpay and you’re done!
Don’t worry, if you wish to return your items to us we can still process a refund or exchange. Your payment plan can be altered or cancelled and your debits will either cease or be refunded.
Funds for your first payment will need to be available at checkout. If you’re a new Afterpay customer, your first payment will be deducted at the time of purchase with payment being completed fortnightly for the next 6 weeks.
Once you have processed your first order through Afterpay and had an account for 6 weeks, your first payments on subsequent orders will be deducted from your card 14 days after purchase. Your final payment will be 8 weeks later.
If you fail to have funds available on your scheduled debit day, Afterpay will charge you a late fee of $10.00. You will then be charged a further $7.00 fee 7 days later if the payment has still not been made. Shouz has no control over the fees or charges debited to you by Afterpay.
If you have any other questions about the Afterpay service, see their full terms and conditions here: https://www.afterpay.com/en-AU/terms-of-service
RETURNS
Shouz is happy to refund or exchange any unworn or undamaged full-priced merchandise purchased online within 30 days of you receiving your goods.
Regrettably, sale merchandise cannot be returned for a refund. However, we will accept the return of sale merchandise for store credit or exchange within 30 days of you receiving your goods.
For special promotions or further markdowns on sale items, merchandise may only be returned for an exchange of colour or size in the same style. Returns for refund or store credit will not be accepted.
Please return items in their original shoe box and condition as they were sent to you.
For domestic orders, you will need to cover the cost of return postage, which is a $15 flat fee, or you may choose to ship it back to us via your own courier. Please use our return portal to process the return. Click here to access the returns platform.
For international orders, customers must arrange and cover the cost of return postage themselves. Please email hello@shouz.com.au if you have any queries.
We may decline your refund or exchange if the goods are returned to us worn, marked, or damaged and not in the condition they were sent. Shoeboxes must also be returned in their original condition, otherwise, you may incur a repackaging fee.
Our exchange process is easy!
Head over to our Return & Exchange Portal by clicking here.
For more information about the process click here.
Our return process is easy!
Head over to our Return & Exchange Portal by clicking here.
For more information about the process click here.
As soon as we receive your return, we’ll notify you via email to let you know we’ve got it!
We aim to process returns and get your money back to you as quickly as possible. Please allow 1-3 business days for your refund to be processed. Depending on your Financial Institution, your refund can take anywhere from 1-7 business days to show in your account.
You will be refunded via the same payment method in which your order was placed.
SHIPPING & DELIVERY
As part of the shopping experience with us, we aim to process, pack and despatch your order on the same day if your order is placed before 12pm ACST time.
- Australian Metropolitan Areas: Orders are typically delivered within 4 business days following dispatch.
- Rural Locations, Northern Territory, Western Australia or Tasmania: Please allow up to 7 business days for delivery.
- New Zealand Orders: Delivery can take up to 14 business days.
Authority to Leave (ATL)
If you'd like to authorise the courier to leave your order at your delivery address without a signature, please add a note in your cart requesting Authority to Leave, before reaching checkout. If no note is provided, ATL will not be selected, and a signature will be required upon delivery.
Unsuccessful Delivery Attempts
If delivery is unsuccessful:
- Australia Post: Your parcel will be held at your nearest post office for up to 10 business days. You will receive a notification with collection details.
- StarTrack: Parcels will be held at their depot or collection point for 10 business days. You can arrange redelivery through their Redelivery Service – click here.
- Couriers Please: Parcels will be held at their depot or collection point for 7 days. You can organize redelivery through their Redelivery Service – click here.
If the parcel is not collected or redelivery is not arranged within these timeframes, it will be returned to sender. To have your parcel shipped back to you, a fee of $15 will apply.
Yes, we’ll deliver anywhere in Australia and New Zealand!
Once your order is confirmed, you’ll receive an order confirmation email followed by another email from Starshipit with tracking details. If you do not receive these emails, please check your spam, promotions, or social folders. If you still can’t find them, feel free to reach out to customer care at hello@shouz.com.au.
As part of the shopping experience with us, we aim to process, pack and despatch your order as quickly as possible. If you have made an error on your Shipping address please contact us immediately at hello@shouz.com.au or on 1300 282 379 to notify us of the changes required.
At this stage we deliver to Australia and New Zealand only. We are looking forward to making our products available to the rest of the world soon, so stay tuned!
Free Click & Collect
Enjoy the convenience of collecting your online purchase at one of our stores, free of charge.
Here's how it works:
- Select your product online.
- Choose the pick-up option at checkout.
- Select your preferred store for collection.
- Place your order.
We’ll notify you within 10 business hours when your items are ready for collection.
Once your order is ready, you’ll receive an email notification. In the rare case that we can’t fulfil your Click & Collect order, we’ll inform you via email about the unavailable item(s) and issue a refund to your original payment method.
Please note, if your order isn’t collected within 30 days, it will be voided and a refund will be processed.
Pre-Order Information
Shouz occasionally offers pre-order on selected items, giving customers early access to our products and the chance to secure them before they arrive. Please read the description carefully to ensure you are happy to wait for the expected arrival period. The provided date is an estimated delivery date and may change due to factors outside of Shouz's control.
Important Details:
- You will be charged at the time of placing a pre-order.
- Your items will be shipped as soon as they arrive in our warehouse, and we'll email you once they're on the way.
- Click & Collect for pre-order items will only be ready for pickup once we have the stock.
- If your order includes both a pre-order item and other items, they will be delivered separately under different tracking numbers. No additional shipping charges will be applied to split orders.
- To cancel your order, please contact us.
Customer Responsibilities:
Keep your shipping and contact information up-to-date to ensure pre-orders are delivered to the correct address. Contact us to update your details.