Discount codes can be entered on the Checkout page. Please note terms & conditions may apply on your discount.

$20 Off - Shouz New Subscriber Offer

Please note, the $20 discount is only valid on full-priced items over the value of $150.00, and cannot be used in conjunction with any other offer. Usage is limited to once per customer and is valid on first orders only. Discount valid for 30 days from the date of registered subscription.

We try and keep our stock levels as accurate and up to date as possible. What you see online reflects what is available in our warehouse and retails stores combined. Please contact our customer service team at hello@shouz.com.au if you would like to know if we’ll possibly be restocking the item or there’s a chance it may come back in stock. They’ll get back to you ASAP.

We aim to offer competitive prices amongst our industry and brands. Due to this, we don’t currently match our competitor’s prices. We do however offer great sales and exclusive offers for account holders. Register with us and you’ll be the first to know when we’re offering brilliant discounts and sales!

As part of the shopping experience with us, we aim to process, pack and despatch your order as quickly as possible. If you do happen to change your mind, please contact us as quickly as possible at hello@shouz.com.au or on 1300 282 379 to cancel the order before we’ve packed it!

Yes! We try to keep our site as up-to-date as possible and as quickly as the stock lands. Our website is a true reflection of what is available in-store.

Shouz is happy to refund or exchange any unworn or undamaged full-priced merchandise purchased online within 30 days of you receiving your goods.

Regrettably, sale merchandise cannot be returned for a refund. However, we will accept the return of sale merchandise for store credit or exchange within 30 days of you receiving your goods.

For special promotions or further markdowns on sale items, merchandise may only be returned for an exchange of colour or size in the same style. Returns for refund or store credit will not be accepted.

Please return items in their original shoe box and condition as they were sent to you.

For domestic orders, you will need to cover the cost of return postage, which is a $15 flat fee, or you may choose to ship it back to us via your own courier. Please use our return portal to process the return. Click here to access the returns platform.

For international orders, customers must arrange and cover the cost of return postage themselves. Please email hello@shouz.com.au if you have any queries.

We may decline your refund or exchange if the goods are returned to us worn, marked, or damaged and not in the condition they were sent. Shoeboxes must also be returned in their original condition, otherwise, you may incur a repackaging fee.

Our exchange process is easy!

Head over to our Return & Exchange Portal by clicking here.

For more information about the process click here.

Our return process is easy!

Head over to our Return & Exchange Portal by clicking here.

For more information about the process click here.

As soon as we receive your return, we’ll notify you via email to let you know we’ve got it!

We aim to process returns and get your money back to you as quickly as possible. Please allow 1-3 business days for your refund to be processed. Depending on your Financial Institution, your refund can take anywhere from 1-7 business days to show in your account.

You will be refunded via the same payment method in which your order was placed.

We aim to process, pack, and dispatch your orderwithin1–2 business days.

• Australian Metropolitan Areas: Orders are typically delivered within 4 business days following dispatch.
• Rural Locations, Northern Territory, Western Australia or Tasmania: Please allow up to 7 business days for delivery.
• New Zealand Orders: Delivery can take up to 14 business days.

Authority to Leave (ATL)
If you'd like to authorise the courier to leave your order at your delivery address without a signature, please add a note in your cart requesting Authority to Leave, before reaching checkout. If no note is provided, ATL will not be selected, and a signature will be required upon delivery.

Unsuccessful Delivery Attempts
If delivery is unsuccessful:

• Australia Post: Your parcel will be held at your nearest post office for up to 10 business days. You will receive a notification with collection details.
• StarTrack: Parcels will be held at their depot or collection point for 10 business days. You can arrange redelivery through their Redelivery Service – click here.
• Couriers Please: Parcels will be held at their depot or collection point for 7 days. You can organize redelivery through their Redelivery Service – click here.

If the parcel is not collected or redelivery is not arranged within these timeframes, it will be returned to sender. To have your parcel shipped back to you, a fee of $15 will apply.

Yes, we’ll deliver anywhere in Australia and New Zealand!

Once your order is confirmed, you’ll receive an order confirmation email followed by another email from Starshipit with tracking details. If you do not receive these emails, please check your spam, promotions, or social folders. If you still can’t find them, feel free to reach out to customer care at hello@shouz.com.au.

As part of the shopping experience with us, we aim to process, pack and despatch your order as quickly as possible. If you have made an error on your Shipping address please contact us immediately at hello@shouz.com.au or on 1300 282 379 to notify us of the changes required.

At this stage we deliver to Australia and New Zealand only. We are looking forward to making our products available to the rest of the world soon, so stay tuned!

Free Click & Collect

Enjoy the convenience of collecting your online purchase at one of our stores, free of charge.

Here's how it works:

1. Select your product online.
2. Choose the pick-up option at checkout.
3. Select your preferred store for collection.
4. Place your order.

We’ll notify you within 10 business hours when your items are ready for collection.

Once your order is ready, you’ll receive an email notification. In the rare case that we can’t fulfil your Click & Collect order, we’ll inform you via email about the unavailable item(s) and issue a refund to your original payment method.

Please note, if your order isn’t collected within 30 days, it will be voided and a refund will be processed.

Pre-Order Information

Shouz occasionally offers pre-order on selected items, giving customers early access to our products and the chance to secure them before they arrive. Please read the description carefully to ensure you are happy to wait for the expected arrival period. The provided date is an estimated delivery date and may change due to factors outside of Shouz's control.

Important Details:

• You will be charged at the time of placing a pre-order.
• Your items will be shipped as soon as they arrive in our warehouse, and we'll email you once they're on the way.
• Click & Collect for pre-order items will only be ready for pickup once we have the stock.
• If your order includes both a pre-order item and other items, they will be delivered separately under different tracking numbers. No additional shipping charges will be applied to split orders.
• To cancel your order, please contact us.

Customer Responsibilities:

Keep your shipping and contact information up-to-date to ensure pre-orders are delivered to the correct address. Contact us to update your details.

At Shouz, we accept payment in the forms of VISA, Mastercard, Paypal, Shop Pay, Apple Pay, Google Pay, UnionPay and Afterpay.

Absolutely! We understand that your personal information is yours and not to be shared. We use globally accepted practices and devices to protect your personal data and credit card information.

When you use Afterpay, you pay for your items in 4 instalments over 6 weeks, without incurring any interest. To use Afterpay, add items to your shopping cart then select Afterpay from the available payment options. You pay for the first instalment of 25% at the time of purchase, and the remaining three instalments will be automatically deducted from your nominated debit or credit card over the following six weeks.

Step one: Add your items to your shopping cart.

Step two: Select Afterpay as your payment method at the checkout.

Step three: You’ll be redirected to Afterpay to login or create your account.

Step four: Your payment schedule will be displayed.

Step five: Track your payments, check available spend limits, and make early payments in the Afterpay app.

To set up an Afterpay account you’ll need to:

• Live in Australia or New Zealand
• Be over 18 years of age
• Have an Australian/New Zealand debit or credit card
• Have a valid and verifiable email address and mobile number
• Have a valid and verifiable email address and mobile number
• Be capable of entering into a legally binding contract
• Credit checks apply

For full terms and conditions visitwww.afterpay.com/terms.

Items purchased with Afterpay can be returned for an exchange or refund, subject to’s Returns Policy. Returns or refunds will be processed and Afterpay will be advised. Your payment plan will then be adjusted to reflect the new total order value. If you have already made a payment, this will be refunded to you via Afterpay.

Afterpay caps late fees to help keep costs manageable for customers who miss a payment. Late fees will never exceed 25% of the order total or $68 per order, whichever is lower.

How this works:

• For orders under $40: A one-time late fee of up to 25% of the order total applies
• For orders of $40 or more: A $10 late fee is charged when a payment is missed. If the outstanding amount remains unpaid after seven days, an additional $7 late fee applies . This is the same for all late payments until the 25% cap or $68 amount is reached. To remain within the cap, we may charge partial amounts of the $10 and $7 fees.
• You can check your General Terms for other late fees caps that may apply.
• Afterpay is committed to doing everything they can to help you not miss a payment, including sending you payment reminders and offering options to reschedule upcoming payment dates.
• Afterpay is designed to be completely different to traditional credit products that charge interest, so that customers are never in a situation of high compounding interest and revolving debt.

To find out more, visit the Afterpay website.