Shouz is happy to refund or exchange any unworn or undamaged full priced merchandise purchased online within 30 days of you receiving your goods. 

Regrettably sales merchandise cannot be returned for a refund. However, we will accept the return of sale merchandise for store credit or exchange within 30 days of you receiving your goods.

For special promotions or further markdowns on sale items, merchandise may only be returned for an exchange of colour or size in the same style. Returns for refund or store credit will not be accepted.  

Please return the items to us in their original shoe box and condition in which they were sent to you. You will need to cover the cost of your return postage, which is a $15 flat fee or the cost of shipping it back to us via your own courier.

We may decline your refund / exchange if the goods are returned to us and appear to be worn, marked or damaged and not in line with the way in which they were sent. Shoeboxes must be returned in their original condition, otherwise you may incur a repackaging fee.  

Our returns process is easy! Just follow the steps below: 

  • Head over to our returns platform by clicking here
  • Enter in your order number and email, which will bring up your order history 
  • Select which items you’d like to return/exchange and follow the steps 
  • You have two options available to you:
  • We can send you a Reply Paid Postage Label to return the goods. In this case, we will deduct $15.00 from your refund. For exchanges with a  Paid Postage Label you will have to pay $15.00 an email with the invoice will be sent to your email
  • Alternatively, you can choose to send the goods back to us at your own cost and through a carrier of your choice
  • Please send all exchanges to: SHOUZ RETURNS | 1 UREN STREET, MAGILL SA 5072 
  • We recommend returning your order via a trackable service as Shouz can’t take responsibility for any lost or missing items that are being returned to us 
  • As soon as we receive your return, we’ll notify you via email to let you know we’ve got it
  • You will be refunded via the same payment method you used to place your order 
  • We aim to process returns as quickly as possible.
  • In the event of a refund, please allow 1-3 business days for your refund to be processed. Depending on your Financial Institution, your refund can take anywhere from 1-7 business days to show in your account. 

Alternatively, if you choose to do so in-person, you can return your purchase in-store at one of our 4 Adelaide boutiques only. Please note, we cannot accept in-person returns/exchanges at our Magill head office address. For store details, please click here

In case you don’t want to wait for us to receive and process the returned item when returning it for an exchange, please go ahead and order your replacement item straight away to avoid the risk of it selling out. You can then send your original pair back to us for a full refund. 

*Please note: We endeavour to provide accurate images of products and colours on the Shouz website. However, there are times when computer monitors vary and display colours differently from the original shade. Thus, we are unable to provide a full guarantee that the images are completely accurate.